To be honest i wasnt going to post it, but you cant beat a good moan
Here is the guide to customer service i recieved on Friday - The Warriors World way...
I looked at the mini shirts (other topic) and started laughing that they had print the names wrong to a response "ITS NOT MY FAULT, IVE BEEN FAR TOO BUSY TO CHECK THEM". In fairness there was 3 people in the shop at the current point, and the shirts has been on general sale for 25 minutes.
This was before i went to buy 2 shirts and produced my season ticket to gain my 10% discount, (i wasnt aware you needed a voucher). I asked why i could not have the discount as it was obvious i was a season ticket holder once again my polite reply "IF YOU HAVE NOT GOT A VOUCHER I CANT HELP YOU, I DONT MAKE THE RULES, NOTHING I CAN DO, WHAT WOULD THE ACCOUNTANT SAY WITHOUT A VOUCHER"
Rude is not even close.
Apparently without this voucher they cannot prove that the season ticket hasnt already been used in buying a shirt previously, well im sure it could have been used in the previous 25 minutes they had been in sale, this didnt settle with her either "YOU NEED A VOUCHER, I DONT MAKE THE RULES, I CANT HELP" ( a voucher i got 4 months ago!!)
There was 2 other people in the queue who only had there season tickets and no voucher, who ended up walking out of the shop without buying a shirt. After waiting for the shirt to go on sale 3 months late.
Awesome customer service. So what if the ticket could be used again and again, would this not benefit the club in the chance of increased shirt sales?.