Downloaded my e-tickets (x2) into my Apple wallet - simples
Were they individual game tickets or season tickets/flexi membership tickets?
The lady on the phone seemed to suggest issues have been more based around season tickets and what I have, which is the flexi membership. Hopefully the boffin from Ticketmaster will sort it all out tomorrow!
NickyKiss wrote:Spent 45 mins waiting to get through to the ticket office. After trying to explain the issue for 5 mins, only for the women to keep talking over me, she eventually told me I’ve already ordered 2 tickets for Friday. I then got chance to tell her what I was trying to tell her at the start, in that I got an error message both times and haven’t received anything. She then said the website had an outage yesterday hand my account is stuck but Ticketmaster are in tomorrow and they’ll sort it and I’ll be emailed an E-Ticket.
Fingers crossed but I’m not holding my breath.
I had a similar experience on Monday with the box office telling me that my ticket has been sent I new it hadn't despite her insisting that it could be in my spam I said I would look and called back and the office had closed. I think I was the first caller Tuesday. They listened and said did I want it re-sent. I am now on the list for tickets being sent. They couldn't give me day when it would be sent. I have no confidence in them. The club needs to be honest with the fans, the constant fobbing off is not helping.
I’d like to say I’m surprised but the supposed Ticketmaster visit hasn’t done the trick for me today. I still have no ticket for the game tomorrow after numerous attempts to sort it out via this flexi membership.
Shall try and find some energy to call tomorrow and have another crack but if I get the same women as yesterday, I may as well give up. It’s really poor all this. Fans of sports clubs aren’t just normal customers like in other businesses. I actually care about the club and want it to thrive but they’ve made such a mess of this sadly.
NickyKiss wrote:I’d like to say I’m surprised but the supposed Ticketmaster visit hasn’t done the trick for me today. I still have no ticket for the game tomorrow after numerous attempts to sort it out via this flexi membership.
Shall try and find some energy to call tomorrow and have another crack but if I get the same women as yesterday, I may as well give up. It’s really poor all this. Fans of sports clubs aren’t just normal customers like in other businesses. I actually care about the club and want it to thrive but they’ve made such a mess of this sadly.
Back on the phone today that makes nearly 3 hours this week. For the third time I was told my ticket has been emailed I checked all folders while talking to office. Tried sending me a one off e-ticket for tomorrow the ticket was not appearing in my mail. I have now been changed to an actual season ticket. I asked when that would come and she couldn’t confirm a time scale. I asked why is nothing being communicated to fans and she agreed it should be. I will say that this was the most helpful anyone has been so far. I have had three emails not responded to.
I have since tried sending all kinds of letters and docs to my email and all have been received. If you have the time look at some of the issues raised on Facebook.
NickyKiss wrote:I’d like to say I’m surprised but the supposed Ticketmaster visit hasn’t done the trick for me today. I still have no ticket for the game tomorrow after numerous attempts to sort it out via this flexi membership.
Shall try and find some energy to call tomorrow and have another crack but if I get the same women as yesterday, I may as well give up. It’s really poor all this. Fans of sports clubs aren’t just normal customers like in other businesses. I actually care about the club and want it to thrive but they’ve made such a mess of this sadly.
Having followed yours and others' travails over the last few weeks , I consider myself fortunate to have received digital season tickets - notwithstanding that I'm classed as 18-21 (I'm 60) and my daughter is an adult (she's 19). Oh, and my 51 year old brother is an under 8...
Joined: Jan 21 2005 Posts: 604 Location: Mi baskit, Wigan
I think someone should send screenshots of this topic to the club. The ticket office staff are the ones getting it in the neck, but the management mustn't be aware of the extent of the problems, or they would respond officially and in public. Wouldn't they?
It's just WIGAN, nothing else. Get rid of that stupid nickname.
I've spent 25 mins on hold so far. Started in queue position 14 and have been number 10 now for about 15 minutes. On top of all the issues with the systems, clearly they aren't over staffed! You have to feel sorry for them because currently it must be a case of coming in for 9am and being absolutely battered until 5pm over an issue that isn't their fault. Issues are starting for Latics fans now as they're at the stage of registering new Ticketmaster accounts and loads are having problems. I think they've stopped responding to emails now as well (probably due to not having enough staff) because before Huddersfield you got a response easily enough but I've had nothing for over a week and a lot of Latics fans are saying the same.
Finally sorted. It took an hour and 20 minutes this morning, an hour and 15 minutes on Wednesday on the phone and 3 emails, to get a ticket for the South Stand via my flexi membership. It should take 2 or 3 clicks of a mouse.
The lady I spoke to today was far more helpful than Wednesday but did again try and get me off the phone by saying Ticketmaster were coming in this Afternoon and would sort it. That is what I got told on Wednesday (but that they were in Yesterday), so I pointed that out. When I did, she spoke to another member of staff who manged to sort it in a couple of minutes. They had the seat I purchased showing as a totally different person and as a season ticket seat, so there are some major flaws somewhere impacting them.
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