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 Post subject: Membership Renewal
PostPosted: Mon Dec 27, 2021 2:41 pm 
Player Coach
New Signing

Joined: Aug 20 2006
Posts: 34
Technical help please. Trying to renew our two memberships on line at the renewal price but the price they are trying to charge is the new membership price! Can I not renew on line at my discounted price? :?

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 Post subject: Re: Membership Renewal
PostPosted: Mon Dec 27, 2021 10:23 pm 
Moderator
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User avatar

Joined: Jan 30 2004
Posts: 8183
Location: Never never land away with the fairies
Hipflask wrote:Technical help please. Trying to renew our two memberships on line at the renewal price but the price they are trying to charge is the new membership price! Can I not renew on line at my discounted price? :?


Yes you can renew online, it can come up at a different price when you add the passes to your basket but usually once you get to the payment page you should notice the price has reverted to the renewal price.






I really enjoy long walks especially when they are taken by people I don't like!

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 Post subject: Re: Membership Renewal
PostPosted: Tue Dec 28, 2021 7:59 am 
Player Coach
New Signing

Joined: Aug 20 2006
Posts: 34
Many thanks Chris, I'll try again.

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 Post subject: Re: Membership Renewal
PostPosted: Tue Dec 28, 2021 8:11 am 
Player Coach
New Signing

Joined: Aug 20 2006
Posts: 34
Just tried again and the price didn't change. Any other ideas anyone please?

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 Post subject: Re: Membership Renewal
PostPosted: Tue Dec 28, 2021 9:34 am 
International Star
International Star

Joined: Aug 15 2011
Posts: 5318
Does your membership number show at the top of the screen when you first login?






Is Hodgson the new Griffin, or is it all about pace?

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 Post subject: Re: Membership Renewal
PostPosted: Tue Dec 28, 2021 10:17 am 
Club Coach
Club Captain
User avatar

Joined: Mar 13 2005
Posts: 4698
Location: Hull
Hipflask wrote:Technical help please. Trying to renew our two memberships on line at the renewal price but the price they are trying to charge is the new membership price! Can I not renew on line at my discounted price? :?


I had exactly the same problem, was showing the full price and I went right through to the payment step and it didn't change. I happened to be going near St Stephens yesterday so I just went into the shop and sorted it there but it is a pain. Definitely a glitch somewhere.






"I hope we get to the bottom of the answer"

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 Post subject: Re: Membership Renewal
PostPosted: Tue Dec 28, 2021 11:30 am 
Player Coach
New Signing

Joined: Aug 20 2006
Posts: 34
Many thanks for the replies. Yes my membership number does come up and one time when | tried an error message appeared that I had no membership to renew! Suppose I'll just have to go into town then. Just hope that the pass will work at the turnstiles once I've renewed!!

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 Post subject: Re: Membership Renewal
PostPosted: Tue Dec 28, 2021 11:47 am 
International Star
International Star

Joined: Aug 15 2011
Posts: 5318
.... give them a ring (when they're next open)....

http://www.hullfc.com/tickets/memberships/signup

Image
.... give them a ring (when they're next open)....

http://www.hullfc.com/tickets/memberships/signup

Image






Is Hodgson the new Griffin, or is it all about pace?

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 Post subject: Re: Membership Renewal
PostPosted: Tue Dec 28, 2021 1:30 pm 
Player Coach
New Signing

Joined: Aug 20 2006
Posts: 34
Thanks CCS. I did try renewing over the phone on the number they published. It said ticket office was closed. So I googled shop opening times and the ones I pulled up were different from those you posted. Mine said Saville Street was open. So off I went into town only to find the bloody shop was closed! No wonder people don't renew their passes!

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 Post subject: Re: Membership Renewal
PostPosted: Tue Dec 28, 2021 2:12 pm 
International Star
International Star

Joined: Aug 15 2011
Posts: 5318
... try ringing tomorrow.






Is Hodgson the new Griffin, or is it all about pace?

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