I'm having a few connectivity issues with the old internet, noise on the line, the usual stuff. Anyhow, I think it'll be something to do with my internal wiring if i'm honest, that & those boxes that take the wiring into your house etc.

I've rang BT who I think are trying to pull my pants down as they want an arm & a leg just to come out, I just wondered what with RLFans being pretty much all the top, top people in Warrington coming together to talk gubbins, if anyone on here was a BT or BT accredited engineer who could help me out perhaps at a rate that might save a re-mortgage.

There's a couple of folk in the yellow pages that I might try, I just thought I'd try this haunt first, just to see if it gets me a trusted recommendation etc.

Any help appreciated.

Are you saying the issue is with you own equipment - phone, router, socket or are you thinking it is with the external line outside your house?

BT Openreach (different to BT) are liable for all the copper and networks outside of your home, you shouldn't have to pay a penny. I had a new wire fitted at the exchange a mile away that was causing my net to keep shutting down and the line to crackle. Cost me 0 and is now perfect.

It would only cost if it was my own equiptment that was failing.

Has your provider performed a line test?

Check the supply voltage is 50v DC. This goes to 75v AC on an incoming call. If the voltages are within 5% approx then the fault is internal. If they are below 40v DC then the fault is BT. Also do a speed check on the broadband. http://www.broadbandspeedchecker.co.uk/ Remove or replace the DSL broadband filter. http://en.wikipedia.org/wiki/DSL_filter Is the broadband light on the router on or off? Unplug any phones & good luck.

Check the supply voltage is 50v DC. This goes to 75v AC on an incoming call. If the voltages are within 5% approx then the fault is internal. If they are below 40v DC then the fault is BT. Also do a speed check on the broadband. http://www.broadbandspeedchecker.co.uk/ Remove or replace the DSL broadband filter. http://en.wikipedia.org/wiki/DSL_filter Is the broadband light on the router on or off? Unplug any phones & good luck.

I hear ya, I'm not exactly sure, I can't seem to get to root of the problem to be honest, I'm at the point now where thinking getting someone out with expertise & equipment will at least get me a diagnosis. I'm with AOL but I move over to BT Broadband on Monday of next week so I've changed ISP, just sick of getting nowhere with Indian based callcentres etc, but I think this is almost irrelevant to the 'issues'.

I've got line noise that when I remove my router/modem disappears or at least reduces significantly. I was sent a new router last week with new filters, so It's not any of that causing a problem. I'm experiencing disconnections on the net, not too bad between 8am - 4pm, once I hit 4pm through to 8am pretty bad, can be every few mins or once an hour, not good.

I'm presuming that it's basically my wiring/phone equipment that's causing the probs and once I hit peak-traffic issues ramp up, not the line etc that BT have to manage but that's only a presumption, I guess an Openreach/Telephone guru would determine all of this.

Builth Wells Wire wrote:Check the supply voltage is 50v DC. This goes to 75v AC on an incoming call. If the voltages are within 5% approx then the fault is internal. If they are below 40v DC then the fault is BT. Also do a speed check on the broadband. http://www.broadbandspeedchecker.co.uk/ Remove or replace the DSL broadband filter. http://en.wikipedia.org/wiki/DSL_filter Is the broadband light on the router on or off? Unplug any phones & good luck. How do I check those voltages?

Builth Wells Wire wrote:Check the supply voltage is 50v DC. This goes to 75v AC on an incoming call. If the voltages are within 5% approx then the fault is internal. If they are below 40v DC then the fault is BT. Also do a speed check on the broadband. http://www.broadbandspeedchecker.co.uk/ Remove or replace the DSL broadband filter. http://en.wikipedia.org/wiki/DSL_filter Is the broadband light on the router on or off? Unplug any phones & good luck. How do I check those voltages?

Voltage meter / multimeter

FWIW it doesn't sound to me like it's any of your equiptment, the faults will build up on your line more often during peak hours as it will have to fight harder to retrieve the information. Broadband is particularly sensitive and will affect your phone line if using a microfilter.

I don't have to pay anything if i'm wrong so by all means ignore my advice but I'd tell the ISP to get the engineer out, it's nothing to do with your stuff. alternitivly, wait until Monday (if you can) and then raise it as a new issue with a the new provider

Where is your router connected? is it connected to the master socket or to an extension from the master socket.

To diagnose a fault the easiest way to do it is to start at the original socket, disconnect everything and plug only a new line filter into the master socket and your router into that and see if that solves the problem. If eveything works at that point then the problem is internal with the extension leads or with line filters or some peice of telephone equipment.

If the problem persits with only the router connected to the master socket then call the engioneer out as the problem clearly isnt with internal items and is a line or exchange equipment fault wich BT are responsible for.

Remember every phone line needs a line filter even if you dont have anything plugged into it! But if you have your extensions plugged into the line filter at the master socket then you dont need filters in every socket as the line is already split.

To be honest Geordie, over the last 10 days I've been all over the house and I've tried that many things you start to baffle yourself.

I'm currently connected upstairs which will be the extension socket but oddly this has always seemed more stable than the master socket.

Last week I connected downstairs via the master socket & even the 'test socket' and experienced disconnections but to be honest I couldn't tell you if the router was the sole thing connected at those times, I've a feeling it may have been phone & router but I couldn't tell you 'for definate.

All the speeds remain consistant regardless of where I connect, I'm getting circa 6000 mpbs from upstairs & downstairs. It's the instability that's killing me and I need sorting, even if it sacrificed speed etc (to a degree).

It's really annoying, I'll hit around 4pm today and the fun will start again. I've changed ISP partly to get it all with BT so that I'm dealing with one person for both, trying to establish who & where the fault may lie between AOL & BT was just baffling.

You don't know what to do for the best really, appreciate the advice though ace.