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 Post subject: Season Pass Frustrations
PostPosted: Fri Oct 21, 2011 2:49 pm 
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Location: Secret Hill Top Lair. V.2
Has anyone who is a season pass holder from outside the city actually managed to renew?

Here I am trying to give Rovers one hundred and eighty queens and I can only presume that our finances are no where near as bad as fcimp has been telling us for the last five years because they categorically do not want my money.

I don't even go to all the games, they win all round. I only get one because I'm too disorganised to get individual tickets.

The website consistently doesn't work or asks you about one hundred irrelevant questions before throwing you out when you try to put things in your basket. Then if you do manage to get it in your basket they want to charge you another three quid for the pleasure of them refusing to post the sodding thing to you.

Lastly, after all this shambles they want to charge me another five sheets if I use a credit card. As if the previous half an hours idiocy will have convinced me that they can be trusted with my debit card details.

So, in disgust I thought I'd ring them and order over the phone.

Kris Welham does his job well, very prompt in answering the telephone and putting you through to the options. Good lad.

After over five minutes of hanging around on the phone waiting for someone to belittle themselves to answer my call for me to give them one hundred and eighty pounds I gave up.

Absolutely hopeless.






If there is no struggle, there is no progress. Those who profess to favor freedom, and yet depreciate agitation, are men who want crops without plowing up the ground. They want rain without thunder and lightning. They want the ocean without the awful roar of its many waters. This struggle may be a moral one; or it may be a physical one; or it may be both moral and physical; but it must be a struggle.

Frederick Douglas

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 Post subject: Re: Season Pass Frustrations
PostPosted: Fri Oct 21, 2011 2:56 pm 
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Location: live in gosport wos hull
:IDEA: E.mail mike smith






JOHN THE REDBOY I have been a rovers fan all my life and my grandkids are as well

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 Post subject: Re: Season Pass Frustrations
PostPosted: Fri Oct 21, 2011 3:02 pm 
International Star
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Joined: Aug 13 2011
Posts: 7194
Location: east east hull
there not to hot on the technical side ive had problems before :WALL:






einstien said insanity is when a person does the same thing over and over again but expects a different result

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 Post subject: Re: Season Pass Frustrations
PostPosted: Fri Oct 21, 2011 3:05 pm 
Player Coach
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Joined: Jan 15 2007
Posts: 11924
Location: Secret Hill Top Lair. V.2
cravenpark1 wrote::IDEA: E.mail mike smith


I'm assuming that since it's well documented that I'm still waiting for him to reply to my last missive in june that this is a joke.

Rubbish pen pal is Mike.






If there is no struggle, there is no progress. Those who profess to favor freedom, and yet depreciate agitation, are men who want crops without plowing up the ground. They want rain without thunder and lightning. They want the ocean without the awful roar of its many waters. This struggle may be a moral one; or it may be a physical one; or it may be both moral and physical; but it must be a struggle.

Frederick Douglas

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 Post subject: Re: Season Pass Frustrations
PostPosted: Fri Oct 21, 2011 3:06 pm 
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Posts: 12646
Location: Leicestershire.
Sandra The Terrorist wrote:Has anyone who is a season pass holder from outside the city actually managed to renew?

Here I am trying to give Rovers one hundred and eighty queens and I can only presume that our finances are no where near as bad as fcimp has been telling us for the last five years because they categorically do not want my money.

I don't even go to all the games, they win all round. I only get one because I'm too disorganised to get individual tickets.

The website consistently doesn't work or asks you about one hundred irrelevant questions before throwing you out when you try to put things in your basket. Then if you do manage to get it in your basket they want to charge you another three quid for the pleasure of them refusing to post the sodding thing to you.

Lastly, after all this shambles they want to charge me another five sheets if I use a credit card. As if the previous half an hours idiocy will have convinced me that they can be trusted with my debit card details.

So, in disgust I thought I'd ring them and order over the phone.

Kris Welham does his job well, very prompt in answering the telephone and putting you through to the options. Good lad.

After over five minutes of hanging around on the phone waiting for someone to belittle themselves to answer my call for me to give them one hundred and eighty pounds I gave up.

Absolutely hopeless.



There's a thread on t'other board, expressing broadly the same sentiments.
The high credit card charges in part reflect the still ongoing damage to the club's reputation of the CVA, apparently.

In other, better (for me) news, I was able to sort out my RFaW renewal without any fuss or bother.






'Thus I am tormented by my curiosity and humbled by my ignorance.' from History of an Old Bramin, The New York Mirror (A Weekly Journal Devoted to Literature and the Fine Arts), February 16th 1833.

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 Post subject: Re: Season Pass Frustrations
PostPosted: Fri Oct 21, 2011 3:17 pm 
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Mild Rover wrote:There's a thread on t'other board, expressing broadly the same sentiments.
The high credit card charges in part reflect the still ongoing damage to the club's reputation of the CVA, apparently.

In other, better (for me) news, I was able to sort out my RFaW renewal without any fuss or bother.


Is that your DVD thing? Where you rob the club blind.

So, they're more than prepared to send you a loss making DVD in the post every week but they won't send me a one off thin the size of a credit card.






If there is no struggle, there is no progress. Those who profess to favor freedom, and yet depreciate agitation, are men who want crops without plowing up the ground. They want rain without thunder and lightning. They want the ocean without the awful roar of its many waters. This struggle may be a moral one; or it may be a physical one; or it may be both moral and physical; but it must be a struggle.

Frederick Douglas

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 Post subject: Re: Season Pass Frustrations
PostPosted: Fri Oct 21, 2011 3:20 pm 
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Joined: Jun 01 2007
Posts: 12646
Location: Leicestershire.
Sandra The Terrorist wrote:Is that your DVD thing? Where you rob the club blind.

So, they're more than prepared to send you a loss making DVD in the post every week but they won't send me a one off thin the size of a credit card.


Not so much anymore, but I don't mind. It was very cheap before.






'Thus I am tormented by my curiosity and humbled by my ignorance.' from History of an Old Bramin, The New York Mirror (A Weekly Journal Devoted to Literature and the Fine Arts), February 16th 1833.

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 Post subject: Re: Season Pass Frustrations
PostPosted: Fri Oct 21, 2011 3:21 pm 
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Joined: Jan 15 2007
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Location: Secret Hill Top Lair. V.2
Mild Rover wrote:Not so much anymore, but I don't mind. It was very cheap before.


I'm cross with everyone, about everything over this issue.

GGGRRR!!!






If there is no struggle, there is no progress. Those who profess to favor freedom, and yet depreciate agitation, are men who want crops without plowing up the ground. They want rain without thunder and lightning. They want the ocean without the awful roar of its many waters. This struggle may be a moral one; or it may be a physical one; or it may be both moral and physical; but it must be a struggle.

Frederick Douglas

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 Post subject: Re: Season Pass Frustrations
PostPosted: Fri Oct 21, 2011 3:35 pm 
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Posts: 1839
Location: West Hull, (enemy territory)
Sandra The Terrorist wrote:I'm cross with everyone, about everything over this issue.

GGGRRR!!!


I'm going in tomorrow or Mon to renew my pass, i'll raise the issue for you.

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 Post subject: Re: Season Pass Frustrations
PostPosted: Fri Oct 21, 2011 4:14 pm 
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Joined: May 03 2011
Posts: 493
Location: The papua new guinea embassy east hull
Sandra The Terrorist wrote:I'm cross with everyone, about everything over this issue.

GGGRRR!!!
calm down dear its only the commercial dept






I always am and always ever will 100% Hull K.R

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