Irrespective running out of a beer at a Rugby ground is inexcusable imo ...

Sure. And for the club the monitor the KPIs and to enforce the contractual obligation between the parties. Whichever way you slice the cake, it isnt working well as there have been plenty of complaints over the years without apparent improvement.

I'm not even sure what the KPIs they measure anyway other than income. The queues are rediculous at times and customer satisfaction must be low.

The obvious ones are; time taken to be served and customer happiness. It is all a moot point if it is left unmonitored.

When I raised the point with Dave Hutchinson this season he was very supportive and promised it would be looked into. He also offered me a free pie