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PostPosted: Fri Sep 18, 2009 1:01 pm 
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Big Spender wrote:Obviously they weren't supporters last year then because Rovers put their passes on sale at a similar stage of the season then IIRC....the extra month of this season include the play offs....a concept your club were once accustomed with.
Perhaps, like other products, if not received (and they obviously are aware of the matter) that revolutionary new gadget called a telephone is now available and can be used to enquire about things like this. :D


They've been passholders since 2006 (you know, these Rovers till I die lot who went in the 80s and 90s, fell off the bandwagon and got back on it, the sort charlie despises). I think they moved seats last year (ie didn't renew the same ones) so paid in September - might be wrong.

It's not just them that's not received any vouchers, though, is it? Why say in the brochure that "you will receive vouchers" when in reality you're going to rely on people to remember their entitlement and turn up knowing that a receipt for Club Rovers is what is required?

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 Post subject:
PostPosted: Fri Sep 25, 2009 1:00 pm 
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Mrs Barista wrote:They've been passholders since 2006 (you know, these Rovers till I die lot who went in the 80s and 90s, fell off the bandwagon and got back on it, the sort charlie despises). I think they moved seats last year (ie didn't renew the same ones) so paid in September - might be wrong.

It's not just them that's not received any vouchers, though, is it? Why say in the brochure that "you will receive vouchers" when in reality you're going to rely on people to remember their entitlement and turn up knowing that a receipt for Club Rovers is what is required?


Market leaders apparently Mrs Barista (5000 members and rising in Rovers Members scheme)....wonder if any other clubs will be jumping on the bandwagon. :wink: Having a great deal to say on the subject it may prove a very interesting topic in the coming months.

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 Post subject:
PostPosted: Fri Sep 25, 2009 2:51 pm 
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Bertie wrote:Market leaders apparently Mrs Barista (5000 members and rising in Rovers Members scheme)....wonder if any other clubs will be jumping on the bandwagon. :wink: Having a great deal to say on the subject it may prove a very interesting topic in the coming months.


I think the bean counter has dissed the scheme to many times on the forums to actually believe anything she might now contribute incase her own club actually start a similar scheme. :lol:

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 Post subject:
PostPosted: Fri Sep 25, 2009 5:07 pm 
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Big Spender wrote:I think the bean counter has dissed the scheme to many times on the forums to actually believe anything she might now contribute incase her own club actually start a similar scheme. :lol:


We're just discussing this on the FC forum. I don't really see the point in the cost and complexity of membership schemes - they're expensive to administer and don't really add any value to the club (which already has a customer database) other than a short term cash injection, nor to the fans if the sum of the benefits is only the same as what you eventually get back. I really don't like those schemes where you get "free" merchandise items either, as 80% of the stuff just goes straight in the landfill. As said on there, I'd rather we invested the cost of setting up and administering the scheme in the coaching set-up, a pipe dream though this may be. Although the cost of administration and benefits is less if, say, you offer £5 discount vouchers for the club shop then fail to send out said vouchers, thereby saving on the admin and the discount costs. :lol:

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 Post subject:
PostPosted: Fri Sep 25, 2009 5:15 pm 
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Mrs Barista wrote:We're just discussing this on the FC forum. I don't really see the point in the cost and complexity of membership schemes - they're expensive to administer and don't really add any value to the club (which already has a customer database) other than a short term cash injection, nor to the fans if the sum of the benefits is only the same as what you eventually get back. I really don't like those schemes where you get "free" merchandise items either, as 80% of the stuff just goes straight in the landfill. As said on there, I'd rather we invested the cost of setting up and administering the scheme in the coaching set-up, a pipe dream though this may be. Although the cost of administration and benefits is less if, say, you offer £5 discount vouchers for the club shop then fail to send out said vouchers, thereby saving on the admin and the discount costs. :lol:


I believe your referring to you in laws not recieving their £5 vouchers? All they have to do is take their membership tickets into the shop to recieve the discount / voucher. Dont recall seeing anywhere that they would be posted to us .

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 Post subject:
PostPosted: Fri Sep 25, 2009 5:22 pm 
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Little Robin Redhead wrote:
I believe your referring to you in laws not recieving their £5 vouchers? All they have to do is take their membership tickets into the shop to recieve the discount / voucher. Dont recall seeing anywhere that they would be posted to us .


It says in the brochure "you will receive vouchers for the shop in September 2009". It doesn't say "present your receipt at the shop to receive a discount". :wink:

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 Post subject:
PostPosted: Fri Sep 25, 2009 5:38 pm 
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Mrs Barista wrote:It says in the brochure "you will receive vouchers for the shop in September 2009". It doesn't say "present your receipt at the shop to receive a discount". :wink:


And every year I put down sea view on my holiday choice. :lol:






HEY YOU GUYS!!!!!!!!

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 Post subject:
PostPosted: Sat Sep 26, 2009 6:20 am 
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Mrs Barista wrote:It says in the brochure "you will receive vouchers for the shop in September 2009". It doesn't say "present your receipt at the shop to receive a discount". :wink:


It doesn't say "you will receive your vouchers in the post " either :wink:

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