We ordered a chiminea and 4-piece garden furniture set from Asda Direct. Having seen them instore we were pleasantly surprised with the quality and price.
We got a phone call a week later saying the chiminea had been cancelled and refunded as it was (and this is the truth) too big to deliver. When we rang, the nice lady in India said it wouldn't fit through the letterbox.
The garden set arrived and I unwrapped it, checked it over and planned to assemble the next day. Unfortunately that night was extremely stormy and the glass tabletop blew over and smashed. I called Asda and told a little porky pie, that it had arrived broken. After months of trying to arrange collection, following which a new set would be delivered, Asda gave up and just refunded the entire set without us even asking. Not a problem, I found a place that did a piece of reinforced glass for pennies.
In the meantime we'd been in our local Asda and seen the chiminea at half price. So now we have all our garden furniture and chiminea for just over £40.
Shocking service but somehow ended up rosy.
