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Admiral- They really have stitched me up a treat
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Author:  tugglesf78 [ Wed Dec 19, 2012 11:16 pm ]
Post subject:  Admiral- They really have stitched me up a treat
So Admiral car insurance have invoked a hidden "auto renewal" of my multi car policy and whipped nearly £1800.00 quid from my account just before Christmas (a massively inflated price than last year to boot)

the two cars have just had new separate policies set up just last week and i am now insured twice on each vehicle, not to mention well into my overdraft and pretty much skint just 5 days before the big event.

Please people any advice is appreciated if you have experienced similar. As i understand things i can easily retrieve the money but may be liable to pay an admin fee of around £25 to have my own money back (the thought of which absolutely boils my pee pee)

Needless to say i am absolutely seething and would really appreciate it if any "read the small print" type replies are avoided. This is not a feature that should be hidden in an annex of my insurance documents.

The financial ombudsman will be getting called very early tomorrow morning just before i ring Admiral.

The money is one thing, but they really have left me up 5h1t creek here. The timing is abysmal and i am in serious peril of not being able to pay my mortgage this month. Never mind not buying the wife's presents.

Thank you in advance
Author:  onewild [ Wed Dec 19, 2012 11:21 pm ]
Post subject:  Re: Admiral- They really have stitched me up a treat
The auto renewed policy is still subject to the 14 day cooling off period so you should be able to cancel it within that period and get all your money back. Happened with my travel insureance eariler this year, got my money back no problem once I managed to get through to them.
Author:  tugglesf78 [ Wed Dec 19, 2012 11:25 pm ]
Post subject:  Re: Admiral- They really have stitched me up a treat
onewild wrote:The auto renewed policy is still subject to the 14 day cooling off period so you should be able to cancel it within that period and get all your money back. Happened with my travel insureance eariler this year, got my money back no problem once I managed to get through to them.


Thanks mate

How long did it take to reimburse you?

Unless they stick the cash back in by close of play Friday i am goosed.
Author:  Ajw71 [ Wed Dec 19, 2012 11:33 pm ]
Post subject:  Re: Admiral- They really have stitched me up a treat
Pay the £25 fee and wait for the money to come back. If you don't get it back in time get a payday loan or borrow from family / friends.
Author:  Big Graeme [ Wed Dec 19, 2012 11:40 pm ]
Post subject:  Re: Admiral- They really have stitched me up a treat
Swift sent me notice through three months before then one month before renewal, telling me if I did nothing I would be auto renewed. You not get notices?

Mine came in at just under what I paid last year so pretty happy.
Author:  onewild [ Wed Dec 19, 2012 11:55 pm ]
Post subject:  Re: Admiral- They really have stitched me up a treat
tugglesf78 wrote:Thanks mate

How long did it take to reimburse you?

Unless they stick the cash back in by close of play Friday i am goosed.


They said it would take up to 7 working days, I got it within 3 I seem to recall.
Author:  tugglesf78 [ Thu Dec 20, 2012 12:06 am ]
Post subject:  Re: Admiral- They really have stitched me up a treat
Big Graeme wrote:Swift sent me notice through three months before then one month before renewal, telling me if I did nothing I would be auto renewed. You not get notices?

Mine came in at just under what I paid last year so pretty happy.

They sent a renewal quote through the post as is standard with all policies.

As to me scrutinizing it with a fine tooth comb, it is not something that i would normally do. if the quote is higher or not to my liking, then it goes straight in the bin. I have used admiral many times in the past and never had this issue.

I have got a four week old baby in the house and things have been busy, I am pretty confident that no other "we will tAke the cash and renew" type letter has arrived however

If I had been paying monthly then I could forgive a single monthly payment comming out.

If they are going to take the best part of 2 grand in one fell swoop, them the letter (if it exists) should have big red flashing lights attached.
Author:  Him [ Thu Dec 20, 2012 12:37 am ]
Post subject:  Re: Admiral- They really have stitched me up a treat
tugglesf78 wrote:They sent a renewal quote through the post as is standard with all policies.

As to me scrutinizing it with a fine tooth comb, it is not something that i would normally do. if the quote is higher or not to my liking, then it goes straight in the bin. I have used admiral many times in the past and never had this issue.

I have got a four week old baby in the house and things have been busy, I am pretty confident that no other "we will tAke the cash and renew" type letter has arrived however

If I had been paying monthly then I could forgive a single monthly payment comming out.

If they are going to take the best part of 2 grand in one fell swoop, them the letter (if it exists) should have big red flashing lights attached.

Out of interest when did your renewal letter come? Just I'm with Admiral too and I know my insurance expires at end of January and not had anything from them yet.
Author:  JerryChicken [ Thu Dec 20, 2012 7:14 am ]
Post subject:  Re: Admiral- They really have stitched me up a treat
Its a lesson learned, it also niggles me that companies can charge a random "admin fee" for almost anything but will refuse to accept or just totally ignore an "admin fee" that you send to them for your time (yes I've done it), however in this case I'd pay up and walk away, they aren't ever going to get your business again, count that as a bit of payback because insurance companies really do rely on you not questioning their renewals and also rely on recommendation.

Its also a really good reason to pay monthly.

And shop around.
Author:  cod'ead [ Thu Dec 20, 2012 8:47 am ]
Post subject:  Re: Admiral- They really have stitched me up a treat
tugglesf78 wrote:They sent a renewal quote through the post as is standard with all policies.

As to me scrutinizing it with a fine tooth comb, it is not something that i would normally do. if the quote is higher or not to my liking, then it goes straight in the bin. I have used admiral many times in the past and never had this issue.

I have got a four week old baby in the house and things have been busy, I am pretty confident that no other "we will tAke the cash and renew" type letter has arrived however

If I had been paying monthly then I could forgive a single monthly payment comming out.

If they are going to take the best part of 2 grand in one fell swoop, them the letter (if it exists) should have big red flashing lights attached.


Phone your bank first, they should class it as an unauthorised withdrawal and reimburse your account immediately
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