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rover49 wrote:E-bay is ok until something goes wrong. I sold an item valued at £160 new that was a few months old and had only been used a couple of times, it was in very good condition. The buyer paid £60 plus postage. After I sent it he sent me an e-mail saying it was not as described and he wanted his money back, preferably by direct payment to him, which I refused. He took it to e-bay and they asked me if I was willing to accept it back, I said no as it was exactly as described. Not long after, I received a post from e-bay saying they had found in his favour and had refunded his money and he was to send me the item back. I contacted them to complain about the decision and they refused to change it, so I closed my Paypal down so they could not take the money back from me.

About a week later the item came back and was NOT the one I had sent, in fact it was knackered, I complained to e-bay, who still have not responded to me andy they keep sending me demands for £70. After lots of dealings with honest sellers and buyers, I have lost faith in them and will probably not use again.

Author:	Son of Les [ Sat Feb 25, 2012 11:24 pm ]
Post subject:	Reporting an item on eBay
Does anyone know if a report about a counterfeit item is anonymous in as far as the faker won't find who has reported it?

Author:	Big Graeme [ Sat Feb 25, 2012 11:58 pm ]
Post subject:	Re: Reporting an item on eBay
Scooter Nik wrote:Does anyone know if a report about a counterfeit item is anonymous in as far as the faker won't find who has reported it? Yes. Mind ebay move at the pace of the continents separating so the auction my be over before they get to it.

Author:	Son of Les [ Sun Feb 26, 2012 12:01 am ]
Post subject:	Re: Reporting an item on eBay
Someone is running a series of auctions that contravene eBay policies. They've been running for the last few months, they'll probably still be there when eBay act. Cheers.

Author:	cod'ead [ Sun Feb 26, 2012 6:57 am ]
Post subject:	Re: Reporting an item on eBay
Big Graeme wrote:Yes. Mind ebay move at the pace of the continents separating so the auction my be over before they get to it. Not if the complainant is VeRo registered mate. I bought some designer clothing at auction and among the lots were three Ed Hardy hoodies. Before listing them, I checked many websites to get an idea on verification and was confident they were genuine. Within 12 hours of listing one, the auction was pulled and I had a non-compliance strike. I contacted the UK concessionaire for Ed Hardy and despite sending them hi-definition images and a copy of the auctioneer's invoice, they would not withdraw the claim, or (perhaps more importantly) tell me what to look for in order to avoid a similar incident. I am convinced that some companies will abuse the VeRo system, simply to preserve their exclusivity by stifling any 2nd hand market

Author:	Big Graeme [ Sun Feb 26, 2012 9:09 am ]
Post subject:	Re: Reporting an item on eBay
cod'ead wrote:I am convinced that some companies will abuse the VeRo system, simply to preserve their exclusivity by stifling any 2nd hand market I was convinced years ago mate.

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Author:	rover49 [ Sun Feb 26, 2012 1:09 pm ]
Post subject:	Re: Reporting an item on eBay
E-bay is ok until something goes wrong. I sold an item valued at £160 new that was a few months old and had only been used a couple of times, it was in very good condition. The buyer paid £60 plus postage. After I sent it he sent me an e-mail saying it was not as described and he wanted his money back, preferably by direct payment to him, which I refused. He took it to e-bay and they asked me if I was willing to accept it back, I said no as it was exactly as described. Not long after, I received a post from e-bay saying they had found in his favour and had refunded his money and he was to send me the item back. I contacted them to complain about the decision and they refused to change it, so I closed my Paypal down so they could not take the money back from me. About a week later the item came back and was NOT the one I had sent, in fact it was knackered, I complained to e-bay, who still have not responded to me andy they keep sending me demands for £70. After lots of dealings with honest sellers and buyers, I have lost faith in them and will probably not use again.

Author:	cod'ead [ Sun Feb 26, 2012 2:24 pm ]
Post subject:	Re: Reporting an item on eBay
rover49 wrote:E-bay is ok until something goes wrong. I sold an item valued at £160 new that was a few months old and had only been used a couple of times, it was in very good condition. The buyer paid £60 plus postage. After I sent it he sent me an e-mail saying it was not as described and he wanted his money back, preferably by direct payment to him, which I refused. He took it to e-bay and they asked me if I was willing to accept it back, I said no as it was exactly as described. Not long after, I received a post from e-bay saying they had found in his favour and had refunded his money and he was to send me the item back. I contacted them to complain about the decision and they refused to change it, so I closed my Paypal down so they could not take the money back from me. About a week later the item came back and was NOT the one I had sent, in fact it was knackered, I complained to e-bay, who still have not responded to me andy they keep sending me demands for £70. After lots of dealings with honest sellers and buyers, I have lost faith in them and will probably not use again. I had a similar problem with a reel I sold a couple of years ago. Sent a mint reel out, got an old knacker in return. Buyer was up by one free reel. That's why I now put hidden security marks on any item of value. I've subsequently had one try it on, when I let him know it was security marked, I never heard from him again. Can't you compare photographs of your original and the returned items?

Author:	Ferocious Aardvark [ Mon Feb 27, 2012 3:11 am ]
Post subject:	Re: Reporting an item on eBay
If you have an issue, eBay sucks. It took them some months to resolve a dispute about a £15 item in my favour, but I got a "voucher" to use on a future purchase. That was in March 2010. But every time I've tried to use it since then, I get a message asking me to be patient, as my voucher "isn't quite ready yet". I'm not sure what they mean. I hope I don't have to wait until it's 16.

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